CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS
GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
3. Cargo fees, which are the product shipping costs, will be paid by buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as warranty certificate, user manual, if any.
6. In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:
8. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping costs of which will be borne by the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:
9. If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but it is possible for the bank to transfer the amount to the Buyer's account within 2-3 weeks.
THE BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The Buyer will inspect the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER shall protect the goods/services with care after delivery.
RIGHT OF WITHDRAWAL:
11.BUYER; Wholesale trade right of withdrawal cannot be used.
12.CONTACT INFORMATION TO BE NOTIFIED FOR THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
NAME/TITLE: SIBEL TEKE
ADDRESS: Gümüşsuyu mah. Gümüşsuyu cad. no 55A Beykoz/ – İstanbul
EMAIL: info@cosibella.com.tr
TEL: 0850 309 20 67
TERM OF THE RIGHT OF WITHDRAWAL:
13.Buyer, Wholesale trade right of withdrawal cannot be used.
14.Wholesale trade right of withdrawal cannot be used.
15.Wholesale trade right of withdrawal cannot be used.
USE OF THE RIGHT OF WITHDRAWAL:
16.3. Wholesale trade right of withdrawal cannot be used.
17. Wholesale trade right of withdrawal cannot be used.
RETURN CONDITIONS:
No cancellation or return.
Since our products are hygiene-based products that come into contact with the skin, cancellation and return are strictly prohibited unless they are defective.
All shipping costs belong to the buyer.
DEFAULT AND LEGAL CONSEQUENCES
23. The BUYER accepts, declares and undertakes that if the BUYER defaults when making payment transactions with a credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may take legal action; it may request the expenses and attorney fees that will arise from the BUYER and in any case, if the BUYER defaults due to his/her debt, the BUYER accepts that he/she will pay the damages and losses incurred by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
24.You can make it by Bank Transfer or EFT (Electronic Fund Transfer) from our TR—- HALKBANK account (TL).
25.You can benefit from online single payment or online installment opportunities with your credit cards on our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order.